Business Profile: The Network Support Company, Elmsford
“Often, in trying to provide as much transparency as possible for employees and clients, companies create problems they never saw coming.”
The Network Support Company has actually been in business 18 years, operating out of Connecticut with a growing number of clients in New York, especially in Westchester County. That’s why Founder and CEO James Kennedy decided to open a satellite office in Elmsford; the company is already doing so much business here and has a core group of New York employees focused on the region.
“We focus on small to mid-sized businesses, that’s our specialty,” Kennedy said in a recent interview with The White Plains Examiner.
Small businesses have growing technology needs, according to Kennedy. “With the growth of Cloud-based networking and increased employee mobility, there is a level of complexity and sophistication that often goes beyond the average engineering expertise. We have developed a proactive approach to managing networks that looks at all the operations and assets of a company and how they interact within a network.”
Security is one major concern that Kennedy sees popping up for companies as their systems become more complex. “Often, in trying to provide as much transparency as possible for employees and clients, companies create problems they never saw coming.”
Kennedy says that enabling mobile applications is a challenge, especially when setting up security. “You want things to be secure in a corporate network but you also have to be flexible. We can help establish those criteria, such as requiring a password change every 90 days. You also have to be able to wipe out a device remotely, especially if it is misplaced or lost,” he explained.
TNSC provides, through in-depth assessments, a complete picture of the strengths and weaknesses built into a company’s network. “We can build from the ground up or tweak and maintain, according to a company’s needs,” Kennedy says. ‘”You know you have a problem when you have to call tech support all the time.”
TNSC has several proprietary capabilities such as a workstation recovery system that can get computers up and running in 15 minutes.
“We provide an automated roll out of core applications for a business and then monitor and upgrade the network as necessary,” Kennedy said, noting that he often gets calls from a company’s CFO or even the IT department, who need help.
“We provide a unique approach to networks management,” Kennedy adds. “We are currently working on a system that analyzes a business’s core applications for the purpose of monetizing network applications.”
The key to this is development of a system of analytics that looks at how to convert data into information. “One of the ways to do this is to look at yearly cycles and identify where changes can be made for improvement or to develop better cash flow projections, for example,” explained Kennedy.
To provide these services to the smaller business, Kennedy looks at what the larger companies are doing. “There are some very powerful IT systems out there,” he explains. “I try to find a way to make them affordable to the smaller company.”
TNSC charges a fee for an initial assessment. “We look at an organization, determine where the risks and exposure are and what needs to be done, Kennedy said. “Many times people take the assessment and try to do the work themselves, but they usually come back.”
In the end, Kennedy believes that being proactive is the key to having a successful network and therefore a better business. “If you can anticipate a problem before it happens, then you save money,” he says.
TNSC has just finished pulling together a second daily shift to make their support operations 24 days seven days a week. “There is a lot of training and a lot of teamwork that goes into encouraging employees to push the envelope for themselves and the projects they work on,” Kennedy says, proud of a company culture he has developed that puts doing the “right thing” first. TNSC’s engineers hold over 100 technical certifications as a result of their ambitious training programs.
To find out more about TNSC visit the company website at www.network-support.com or call 800-222-3893.
