Business Profile: Q-Tipp Treatment, Brewster
You can use a Q-Tip for personal hygiene. And surprisingly enough, Q-Tipp Treatment in Brewster is in the business of sprucing up your car that also involves using Q-Tips.
Connecticut residents and brothers Todd and Anthony Tabacco opened Q-Tipp Treatment in Putnam County in 1996. The duo also owns a Q-Tipp in Waterbury, CT.
Todd Tabacco said last week the name of the business was selected because “back in the day we used to detail with the Q-Tips to get it cleaned perfectly.” he said, adding he, his brother and their employees continue to use Q-Tips for the same purpose.
The Brewster location was chosen, in part, because the brothers were born in nearby North Salem. The Brewster site is located near several car dealerships, which use Q-Tipp Treatment’s services, Tabacco said. “We service five dealerships in the area here, doing new cars, used cars” he noted
“We do complete details which is vacuum, shampooing, carpets, seats, everything inside and outside the vehicle to make it look new,” Tabacco said, adding cars can also be polished and waxed, as well as washed.
Q-Tipp has customers that come in both with and without appointments, Tabacco said. He and his brother like when customers make appointments and are willing to leave their cars for the day “to get it right,” Tabacco said. “It’s a full day service.”
Tabacco said he is willing to drop off customers where they want after they leave their vehicle for the day if it is within a reasonable distance. “We’ll do whatever we can to help them out,” he said. Customers can drop their cars the night before by using the key drop, he added.
Co-owning the Q-Tipp Treatment business was a natural for him, Tabacco said. “I always was a just a car guy. I did it growing up and I worked my way through college detailing cars,” he said. “When I came out of college I decided to start doing this.”
What are the keys to the success of Q-Tipp treatment? “Being honest, doing what you say. Do more, not less for the customer. Treat people with respect. A lot of times you go into businesses and they do the opposite,” he said.
Though Tabacco said he and his brother devote most of their time to oversee their employees, they also do some work on cars themselves. “We still get dirty. Whatever it takes to get the job done right,” he said.
Tabacco said he gets satisfaction from his job when his customers say “wow” after they see their spruced up cars the same day they drop them off.
“We like what we do still and want to keep on doing it for many years,” Tabacco said.
The Brewster Q-Tipp Treatment is located at 1003 Route 22. For more information, call 845-278-0038 or visit http://qtipp.com/index.html.
