Business of the Week: HV Tech Solutions, Somers
The backbone of any small or medium-sized business is often built on technology. Nowadays, though, technology is so complex and changes so rapidly, it is best to have a computer professional handle your information technology services and solve your problems.
HV Tech Solutions, a leading computer service provider and support company that has an office in Somers, helps clients manage, maintain and grow their business with proven, money saving solutions.
“In the past, a company would call when their computers or network would slow down, show intermittent problems or completely fail,” said David Ouimette, a partner at HV Tech Solutions. “Our clients would call for help and we would send out a technician to diagnose and repair the problem. We still do this and this is called break-fix; something breaks and we fix it.”
Innovation and the evolution of technology now allows HV Tech Solutions to help their clients increase productivity and save money. Their trained staff consists of IT computer technicians, certified Microsoft technicians, consultants and web developers who conduct on-site and remote work for companies in Westchester, Putnam, Rockland and Orange counties.
“Technology has come a long way and improved to be a lot better,” said Ouimette, who started HV Tech Solutions in 1996 with his partner Glenn Mulhare. “We offer a service called 24/7 Support, which includes a remote system monitoring that alerts HV Tech of a problem and allows us to respond to it immediately.”
Ouimette acknowledges that technology changes so fast that the newest is not always the best.
“We are constantly evaluating new competitive technologies, learning what actually works, is stable and cost-effective, then sharing and implementing these solutions with our clients,” Ouimette said.
Ouimette cites data backup solutions as an example of hard choices.
“There is the huge choice of backup solutions being offered in the marketplace,” Ouimette said. “It becomes really confusing for you to figure out what is best for your business. After many hours of actual use, testing and customer feedback, we offer on-site and cloud backup solutions that are proven, reliable and easy to use in the event of lost data or a disaster.”
Ouimette, 45, a Somers resident, and Mulhare, also 45, who lives in Fort Montgomery, grew up together in Armonk. In the mid ’90s, they started out working together as computer “brokers,” buying and selling high-end IBM computer equipment to their clients. That led to the formation of their own networking company, where they provided complete network design, installation and support for customers.
“Technology has vastly improved from when we started the business,” Ouimette said. “The tools and programs that we use are much more advanced, and more sophistication requires a higher level of service and support.”
Despite the changes, customer service remains paramount.
“What hasn’t changed is that our business has always been about the customer, and what the client needs to do their business better. So from the perspective of value, nothing has changed. Our goal is to provide you a consistent level of service, support and value.”
There is no cookie cutter method to IT, so HV Tech Solutions offers a complimentary consultation with businesses to determine its technology needs.
“We first sit down and listen to what the customer really needs help with, then together customize a support plan that addresses those issues,” Ouimette said.
In addition to the 24/7 support system, HV Tech Solutions is able to upgrade or install a network or VOIP technology, troubleshoot, tune or repair PCs as well as provide PC training. It also installs backups, e-mail, shared calendars, virus and malware protection and removal.
Customers can expect friendly, professional guidance and support.
“Having delivered technology solutions for many years, you gain wisdom and understanding, which we feel differentiates us from competitors,” Ouimette said. “There are many companies you can choose from, but at the end of the day, it comes down to trusting people. Much of our business comes through referrals, which translates to ‘we trust these guys.’”
For more information, call 914-214-4466 or visit www.hvtechsolutions.com.
